Can I include items from your stockists with my order?
No, my stockists operate independently and I cannot bundle orders from them with campaign pledges.
Last updated: March 25, 2025 11:34
My situation changed and I need a refund.
If the campaign funding period is still in progress, you can cancel your pledge. If the campaign has ended, you have 14 days from the campaign end date to request a full refund. After this time no refunds will be given - this includes if you make duplicate orders, accidentally order addons, or make other mistakes with your survey! Please check your survey carefully. The only exception is if I am unable to ship to you, and this refund will be minus any Backerkit fees and taxes.
Last updated: March 03, 2025 11:55
Can I change my survey selections?
Yes, surveys will be unlocked right before the pins ship to backers, so you can make any last-minute changes. If you change your selections at this time, and there are an insufficient number of pins to cover your selections, you may receive a B-grade pin, be asked to select a different pin, or have your pledge delayed by several months while more pins are made.
Last updated: March 03, 2025 11:55
When will you charge cards for pledges and addons?
You can expect charges when the campaign ends, and right before pins ship to backers for those that purchase addons. Please also expect a charge for shipping shortly before pledges are shipped.
Last updated: March 03, 2025 12:40
Will backers get a coupon for extras?
No, I’m no longer offering coupons for leftovers. The campaign is your only chance to get the items at the lowest prices.
Last updated: March 25, 2025 11:35
What is your pin grading policy?
For my complete pin grading policy, please see my About Page. https://ultrainfinitepit.tumblr.com/post/614695545520422912/about-and-faq
Last updated: March 03, 2025 11:55
How do I qualify for the cross collab incentives?
If you back my campaign and the partnered campaign before both campaigns end, then you will qualify for our special cross-collab incentives.
Last updated: April 09, 2026 11:08
Will I be charged for preorder items that don't reach their funding goal?
No, any preorder items that do not reach their funding goal will be removed and you will not be charged for them.
Last updated: March 03, 2025 11:56
I missed the campaign and preorder store, can I still get the items?
Yes, any leftovers will be made available during a brief Etsy shop reopening and then with my stockists after campaign fulfillment is complete, but no guarantees there will be leftovers of everything.
Last updated: May 04, 2026 10:12
What can I do if I provided the wrong address?
If it’s before addresses are locked, you can change it by accessing your survey. If it’s after addresses have been locked, please reach out to USPS directly - no replacements or refunds will be given if you input the wrong address.
Last updated: March 03, 2025 11:56
I have a problem! How can I contact you?
If you have any issues with your survey or other urgent concerns: please contact Backerkit support. https://www.backerkit.com/contact Backerkit support will forward your message to my email. Do not message me on my shops, social media, or comment on the campaign page - if you do that I may miss your message or lose track of it (feel free to comment for any non-urgent issues of course).
Last updated: March 03, 2025 11:57
Will you add any more pledge tiers?
No. If you want to add more pins to your pledge you can add them via the Addons menu - make sure to get the discounted addon if you pledge for four or more pins.
Last updated: April 02, 2025 11:21
Can I get the exclusive pins without participating in cross-collab backing?
Yes, I will list some leftovers in my Etsy shop when it reopens, and send any others to my stockists.
Last updated: May 04, 2026 10:12
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.